Home > Research > Publications & Outputs > Organisational Back-Ups

Links

Text available via DOI:

View graph of relations

Organisational Back-Ups: Reconfiguring Technology in a Telemediated Environment

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Published
Close
Publication date5/01/1999
Host publicationProceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999
PublisherIEEE
Number of pages8
ISBN (Print)0769500013
<mark>Original language</mark>English
EventProceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32 - Maui, HI, USA
Duration: 5/01/19998/01/1999

Conference

ConferenceProceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32
CityMaui, HI, USA
Period5/01/998/01/99

Publication series

NameProceedings of the Hawaii International Conference on System Sciences
ISSN (Print)1060-3425

Conference

ConferenceProceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32
CityMaui, HI, USA
Period5/01/998/01/99

Abstract

A case study of a telebanking information system located within a Portuguese bank is described and analyzed. Our findings show that while the system supports the operators' work practice in routine situations, it fails to do so when the work flow is disrupted. More specifically, the system proves to be durable so long as it is sustained by organizational back ups (both formal and informal). The paper concludes with the implications of these findings for the theory and practice of information systems' design.