Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review
}
TY - GEN
T1 - Organisational Back-Ups
T2 - Proceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32
AU - Faia-Correia, Manuela
AU - Patriotta, Gerardo
AU - Brigham, Martin
AU - Corbett, J. Martin
PY - 1999/1/5
Y1 - 1999/1/5
N2 - A case study of a telebanking information system located within a Portuguese bank is described and analyzed. Our findings show that while the system supports the operators' work practice in routine situations, it fails to do so when the work flow is disrupted. More specifically, the system proves to be durable so long as it is sustained by organizational back ups (both formal and informal). The paper concludes with the implications of these findings for the theory and practice of information systems' design.
AB - A case study of a telebanking information system located within a Portuguese bank is described and analyzed. Our findings show that while the system supports the operators' work practice in routine situations, it fails to do so when the work flow is disrupted. More specifically, the system proves to be durable so long as it is sustained by organizational back ups (both formal and informal). The paper concludes with the implications of these findings for the theory and practice of information systems' design.
U2 - 10.1109/HICSS.1999.772858
DO - 10.1109/HICSS.1999.772858
M3 - Conference contribution/Paper
AN - SCOPUS:0032757706
SN - 0769500013
T3 - Proceedings of the Hawaii International Conference on System Sciences
BT - Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999
PB - IEEE
Y2 - 5 January 1999 through 8 January 1999
ER -