Quality time and the 'beautiful call' - Research Portal | Lancaster University

Home > Research > Publications & Outputs > Quality time and the 'beautiful call'

Links

https://www.routledge.com/Re-organising-Service-Work-Call-Centres-in-Germany-and-Britain/Holtgrewe-Kerst-Shire/p/book/9781138718418
Final published version

Text available via DOI:

https://doi.org/10.4324/9781315195810-10
Final published version

View graph of relations

Quality time and the 'beautiful call'

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

Published

Catrina Alferoff
David Knights

Publication date	29/09/2017
Host publication	Re-organising Service Work: Call Centres in Germany and Britain
Publisher	Routledge
Pages	183-203
Number of pages	21
ISBN (electronic)	9781315195810
ISBN (print)	9781138718418, 9781138718432
<mark>Original language</mark>	English