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Quality time and the 'beautiful call'

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

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Quality time and the 'beautiful call'. / Alferoff, Catrina; Knights, David.
Re-organising Service Work: Call Centres in Germany and Britain. Routledge, 2017. p. 183-203.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

Harvard

Alferoff, C & Knights, D 2017, Quality time and the 'beautiful call'. in Re-organising Service Work: Call Centres in Germany and Britain. Routledge, pp. 183-203. https://doi.org/10.4324/9781315195810-10

APA

Alferoff, C., & Knights, D. (2017). Quality time and the 'beautiful call'. In Re-organising Service Work: Call Centres in Germany and Britain (pp. 183-203). Routledge. https://doi.org/10.4324/9781315195810-10

Vancouver

Alferoff C, Knights D. Quality time and the 'beautiful call'. In Re-organising Service Work: Call Centres in Germany and Britain. Routledge. 2017. p. 183-203 doi: 10.4324/9781315195810-10

Author

Alferoff, Catrina ; Knights, David. / Quality time and the 'beautiful call'. Re-organising Service Work: Call Centres in Germany and Britain. Routledge, 2017. pp. 183-203

Bibtex

@inbook{2ece47b040e54129861a2d595f217c86,
title = "Quality time and the 'beautiful call'",
author = "Catrina Alferoff and David Knights",
year = "2017",
month = sep,
day = "29",
doi = "10.4324/9781315195810-10",
language = "English",
isbn = "9781138718418",
pages = "183--203",
booktitle = "Re-organising Service Work",
publisher = "Routledge",

}

RIS

TY - CHAP

T1 - Quality time and the 'beautiful call'

AU - Alferoff, Catrina

AU - Knights, David

PY - 2017/9/29

Y1 - 2017/9/29

U2 - 10.4324/9781315195810-10

DO - 10.4324/9781315195810-10

M3 - Chapter

AN - SCOPUS:85070929541

SN - 9781138718418

SN - 9781138718432

SP - 183

EP - 203

BT - Re-organising Service Work

PB - Routledge

ER -