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  1. Published

    Conceptual confusions: emotion work as skilled work

    Bolton, S., 2004, The Skills that Matter. Basingstoke: Palgrave Macmillan, p. 19-37 19 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

  2. Published

    Multiple roles: nurses as managers in the NHS

    Bolton, S., 2003, In: International Journal of Public Sector Management. 16, 2, p. 122-130 9 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  3. Published

    Health care professionals or new public sector management? The case of senior nurses

    Bolton, S., 2003, Lancaster University: The Department of Organisation, Work and Technology, (Organisation, Work and Technology Working Paper Series).

    Research output: Working paper

  4. Published

    Emotion Management in the Workplace

    Bolton, S., 2005, London: Palgrave. 256 p.

    Research output: Book/Report/Proceedings › Book

  5. Published

    Consumer as king in the new NHS

    Bolton, S., 2002, In: International Journal of Public Sector Management. 15, 2, p. 129-139 11 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  6. Published

    Women's work, dirty work: the gynaecology nurse as ''Other''

    Bolton, S., 2005, In: Gender, Work and Organisation. 12, 2, p. 169-186 18 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  7. Published

    Nursing and new public sector management

    Bolton, S. & Ackroyd, S., 2002, In: International Journal of Public Sector Management. 15, 2, p. 98-106 9 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  8. Published

    The (mis)representation of customer service

    Bolton, S. & Houlihan, M., 2005, In: Work, Employment and Society. 19, 4, p. 685-703 19 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  9. Published

    Dignified work, dignified workers and dignified workplaces: exploring dignity at work as promising practice

    Bolton, S., 2005, Lancaster University: The Department of Organisation, Work and Technology, (Organisation, Work and Technology Working Paper Series).

    Research output: Working paper

  10. Published

    Trolley dolly or skilled emotion manager? Moving on from Hochschild's Emotional Labour

    Bolton, S. & Boyd, C., 2003, In: Work, Employment and Society. 17, 2, p. 289-308 20 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

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