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Servitization and process interfaces

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNChapter

Publication date2014
Host publicationServitization in industry
EditorsGunter Lay
Place of PublicationSwitzerland
Number of pages13
ISBN (electronic)9783319069357
ISBN (print)9783319069357
<mark>Original language</mark>English


We examine servitization in terms of process interfaces. Concepts are drawn from modularity theory to examine how the concept of interfaces can be applied to service settings. Based on this we examine how process interfaces change as we move from a basic product sale model to a result-oriented PSS. It is argued that close attention to process interfaces is an important way to attenuate complexity that may arise from servitization.