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Servitization and process interfaces

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

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Servitization and process interfaces. / Spring, Martin; Bonomi Santos, Juliana.
Servitization in industry. ed. / Gunter Lay. Switzerland: Springer, 2014. p. 263-275.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

Harvard

Spring, M & Bonomi Santos, J 2014, Servitization and process interfaces. in G Lay (ed.), Servitization in industry. Springer, Switzerland, pp. 263-275. https://doi.org/10.1007/978-3-319-06935-7_16

APA

Spring, M., & Bonomi Santos, J. (2014). Servitization and process interfaces. In G. Lay (Ed.), Servitization in industry (pp. 263-275). Springer. https://doi.org/10.1007/978-3-319-06935-7_16

Vancouver

Spring M, Bonomi Santos J. Servitization and process interfaces. In Lay G, editor, Servitization in industry. Switzerland: Springer. 2014. p. 263-275 doi: 10.1007/978-3-319-06935-7_16

Author

Spring, Martin ; Bonomi Santos, Juliana. / Servitization and process interfaces. Servitization in industry. editor / Gunter Lay. Switzerland : Springer, 2014. pp. 263-275

Bibtex

@inbook{7cafe10d0c8e45559ded41438ebaf8ad,
title = "Servitization and process interfaces",
abstract = "We examine servitization in terms of process interfaces. Concepts are drawn from modularity theory to examine how the concept of interfaces can be applied to service settings. Based on this we examine how process interfaces change as we move from a basic product sale model to a result-oriented PSS. It is argued that close attention to process interfaces is an important way to attenuate complexity that may arise from servitization.",
keywords = "servitization, interfaces, services",
author = "Martin Spring and {Bonomi Santos}, Juliana",
year = "2014",
doi = "10.1007/978-3-319-06935-7_16",
language = "English",
isbn = "9783319069357",
pages = "263--275",
editor = "Gunter Lay",
booktitle = "Servitization in industry",
publisher = "Springer",

}

RIS

TY - CHAP

T1 - Servitization and process interfaces

AU - Spring, Martin

AU - Bonomi Santos, Juliana

PY - 2014

Y1 - 2014

N2 - We examine servitization in terms of process interfaces. Concepts are drawn from modularity theory to examine how the concept of interfaces can be applied to service settings. Based on this we examine how process interfaces change as we move from a basic product sale model to a result-oriented PSS. It is argued that close attention to process interfaces is an important way to attenuate complexity that may arise from servitization.

AB - We examine servitization in terms of process interfaces. Concepts are drawn from modularity theory to examine how the concept of interfaces can be applied to service settings. Based on this we examine how process interfaces change as we move from a basic product sale model to a result-oriented PSS. It is argued that close attention to process interfaces is an important way to attenuate complexity that may arise from servitization.

KW - servitization

KW - interfaces

KW - services

U2 - 10.1007/978-3-319-06935-7_16

DO - 10.1007/978-3-319-06935-7_16

M3 - Chapter

SN - 9783319069357

SP - 263

EP - 275

BT - Servitization in industry

A2 - Lay, Gunter

PB - Springer

CY - Switzerland

ER -