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Social support in the workplace between teleworkers, office-based colleagues, and supervisors

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Social support in the workplace between teleworkers, office-based colleagues, and supervisors. / Collins, Alison Mary; Hislop, Donald ; Cartwright, Susan.

In: New Technology, Work and Employment, Vol. 31, No. 2, 31.07.2016, p. 161-175.

Research output: Contribution to journalJournal articlepeer-review

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Collins, Alison Mary ; Hislop, Donald ; Cartwright, Susan. / Social support in the workplace between teleworkers, office-based colleagues, and supervisors. In: New Technology, Work and Employment. 2016 ; Vol. 31, No. 2. pp. 161-175.

Bibtex

@article{19912e52ce564f6082b94b7d327a1588,
title = "Social support in the workplace between teleworkers, office-based colleagues, and supervisors",
abstract = "This paper draws upon the findings of qualitative interviews carried out with teleworkers, their office-based colleagues and supervisory staff of a teleworking initiative introduced by a UK public sector local authority to explore workplace social support relationships. Our study found differences between office-based and permanent teleworking staff in terms of social support. For teleworkers relationships at work are complex, with social support networks being established prior to working at home. By working from home, teleworkers were able to develop greater social support relationships with some colleagues, predominantly other teleworkers, whilst at the same time allowing them to distance themselves from negative work relationships. Overall, a social disconnection developed between teleworkers and office based staff. In contrast social support was more important for office-based workers, who valued co-worker relationships with other office-based staff.",
keywords = "telework, social support relationships, flexible working, peer support, homeworking, supervisors, managers, team leaders, office workers, white-collar work",
author = "Collins, {Alison Mary} and Donald Hislop and Susan Cartwright",
year = "2016",
month = jul,
day = "31",
doi = "10.1111/ntwe.12065",
language = "English",
volume = "31",
pages = "161--175",
journal = "New Technology, Work and Employment",
issn = "0268-1072",
publisher = "Wiley-Blackwell",
number = "2",

}

RIS

TY - JOUR

T1 - Social support in the workplace between teleworkers, office-based colleagues, and supervisors

AU - Collins, Alison Mary

AU - Hislop, Donald

AU - Cartwright, Susan

PY - 2016/7/31

Y1 - 2016/7/31

N2 - This paper draws upon the findings of qualitative interviews carried out with teleworkers, their office-based colleagues and supervisory staff of a teleworking initiative introduced by a UK public sector local authority to explore workplace social support relationships. Our study found differences between office-based and permanent teleworking staff in terms of social support. For teleworkers relationships at work are complex, with social support networks being established prior to working at home. By working from home, teleworkers were able to develop greater social support relationships with some colleagues, predominantly other teleworkers, whilst at the same time allowing them to distance themselves from negative work relationships. Overall, a social disconnection developed between teleworkers and office based staff. In contrast social support was more important for office-based workers, who valued co-worker relationships with other office-based staff.

AB - This paper draws upon the findings of qualitative interviews carried out with teleworkers, their office-based colleagues and supervisory staff of a teleworking initiative introduced by a UK public sector local authority to explore workplace social support relationships. Our study found differences between office-based and permanent teleworking staff in terms of social support. For teleworkers relationships at work are complex, with social support networks being established prior to working at home. By working from home, teleworkers were able to develop greater social support relationships with some colleagues, predominantly other teleworkers, whilst at the same time allowing them to distance themselves from negative work relationships. Overall, a social disconnection developed between teleworkers and office based staff. In contrast social support was more important for office-based workers, who valued co-worker relationships with other office-based staff.

KW - telework

KW - social support relationships

KW - flexible working

KW - peer support

KW - homeworking

KW - supervisors

KW - managers

KW - team leaders

KW - office workers

KW - white-collar work

U2 - 10.1111/ntwe.12065

DO - 10.1111/ntwe.12065

M3 - Journal article

VL - 31

SP - 161

EP - 175

JO - New Technology, Work and Employment

JF - New Technology, Work and Employment

SN - 0268-1072

IS - 2

ER -