Sustaining service excellence in the insurance industry: a Kenyan perspective

Management Science

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Published

Standard

Sustaining service excellence in the insurance industry: a Kenyan perspective. / Marwa, S; Rand, G K; Keoy, K H et al.
In: International Journal of Value Chain Management, Vol. 3, No. 3, 2009, p. 288-301.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Marwa, S, Rand, GK, Keoy, KH & Koh, SCL 2009, 'Sustaining service excellence in the insurance industry: a Kenyan perspective', International Journal of Value Chain Management, vol. 3, no. 3, pp. 288-301.

APA

Marwa, S., Rand, G. K., Keoy, K. H., & Koh, S. C. L. (2009). Sustaining service excellence in the insurance industry: a Kenyan perspective. International Journal of Value Chain Management, 3(3), 288-301.

Vancouver

Marwa S, Rand GK, Keoy KH, Koh SCL. Sustaining service excellence in the insurance industry: a Kenyan perspective. International Journal of Value Chain Management. 2009;3(3):288-301.

Author

Marwa, S ; Rand, G K ; Keoy, K H et al. / Sustaining service excellence in the insurance industry: a Kenyan perspective. In: International Journal of Value Chain Management. 2009 ; Vol. 3, No. 3. pp. 288-301.

Bibtex

@article{c2072d71c8904734a4ee39bb8a8bfbbb,

title = "Sustaining service excellence in the insurance industry: a Kenyan perspective",

author = "S Marwa and Rand, {G K} and Keoy, {K H} and Koh, {S C L}",

year = "2009",

language = "English",

volume = "3",

pages = "288--301",

journal = "International Journal of Value Chain Management",

issn = "1741-5365",

publisher = "Inderscience Enterprises Ltd.",

number = "3",

}

RIS

TY - JOUR

T1 - Sustaining service excellence in the insurance industry: a Kenyan perspective

AU - Marwa, S

AU - Rand, G K

AU - Keoy, K H

AU - Koh, S C L

PY - 2009

Y1 - 2009

M3 - Journal article

VL - 3

SP - 288

EP - 301

JO - International Journal of Value Chain Management

JF - International Journal of Value Chain Management

SN - 1741-5365

IS - 3

ER -

Research