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  • thornton2022alchemy

    Rights statement: © [ACM] [2022]. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive version was published in FAccT '22: Proceedings of the 2022 ACM Conference on Fairness, Accountability, and Transparency, June 21–24, 2022, Seoul, Republic of Korea. https://doi.org/10.1145/3531146.3533196

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    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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The Alchemy of Trust: The Creative Act of Designing Trustworthy Socio-Technical Systems

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Published
Publication date21/06/2022
Host publicationFAccT '22: ACM Fairness, Accountability and Transparency
Place of PublicationNew York
PublisherACM
Pages1387-1398
Number of pages12
ISBN (Electronic)9781450393522
<mark>Original language</mark>English
EventACM Fairness, Accountability, and Transparency - Seoul, Korea, Republic of
Duration: 21/06/202224/06/2022

Conference

ConferenceACM Fairness, Accountability, and Transparency
Abbreviated titleFAccT '22
Country/TerritoryKorea, Republic of
CitySeoul
Period21/06/2224/06/22

Conference

ConferenceACM Fairness, Accountability, and Transparency
Abbreviated titleFAccT '22
Country/TerritoryKorea, Republic of
CitySeoul
Period21/06/2224/06/22

Abstract

Trust is recognised as a significant and valuable component of socio-technical systems, facilitating numerous important benefits. Many trust models have been created throughout various streams of literature, describing trust for different stakeholders in different contexts. However, when designing a system with multiple stakeholders in their multiple contexts, how does one decide which trust model(s) to apply? And furthermore, how does one go from selecting a model or models to translating those into design? We review and analyse two prominent trust models, and apply them to the design of a trustworthy socio-technical system, namely virtual research environments. We show that a singular model cannot easily be imported and directly implemented into the design of such a system. We introduce the concept of alchemy as the most apt characterization of a successful design process, illustrating the need for designers to engage with the richness of the trust landscape and creatively experiment with components from multiple models to create the perfect blend for their context. We provide a demonstrative case study illustrating the process through which designers of socio-technical systems can become alchemists of trust.