Rights statement: © [ACM] [2022]. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive version was published in FAccT '22: Proceedings of the 2022 ACM Conference on Fairness, Accountability, and Transparency, June 21–24, 2022, Seoul, Republic of Korea. https://doi.org/10.1145/3531146.3533196
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Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review
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TY - GEN
T1 - The Alchemy of Trust
T2 - ACM Fairness, Accountability, and Transparency
AU - Thornton, Lauren
AU - Knowles, Bran
AU - Blair, Gordon
PY - 2022/6/21
Y1 - 2022/6/21
N2 - Trust is recognised as a significant and valuable component of socio-technical systems, facilitating numerous important benefits. Many trust models have been created throughout various streams of literature, describing trust for different stakeholders in different contexts. However, when designing a system with multiple stakeholders in their multiple contexts, how does one decide which trust model(s) to apply? And furthermore, how does one go from selecting a model or models to translating those into design? We review and analyse two prominent trust models, and apply them to the design of a trustworthy socio-technical system, namely virtual research environments. We show that a singular model cannot easily be imported and directly implemented into the design of such a system. We introduce the concept of alchemy as the most apt characterization of a successful design process, illustrating the need for designers to engage with the richness of the trust landscape and creatively experiment with components from multiple models to create the perfect blend for their context. We provide a demonstrative case study illustrating the process through which designers of socio-technical systems can become alchemists of trust.
AB - Trust is recognised as a significant and valuable component of socio-technical systems, facilitating numerous important benefits. Many trust models have been created throughout various streams of literature, describing trust for different stakeholders in different contexts. However, when designing a system with multiple stakeholders in their multiple contexts, how does one decide which trust model(s) to apply? And furthermore, how does one go from selecting a model or models to translating those into design? We review and analyse two prominent trust models, and apply them to the design of a trustworthy socio-technical system, namely virtual research environments. We show that a singular model cannot easily be imported and directly implemented into the design of such a system. We introduce the concept of alchemy as the most apt characterization of a successful design process, illustrating the need for designers to engage with the richness of the trust landscape and creatively experiment with components from multiple models to create the perfect blend for their context. We provide a demonstrative case study illustrating the process through which designers of socio-technical systems can become alchemists of trust.
U2 - 10.1145/3531146.3533196
DO - 10.1145/3531146.3533196
M3 - Conference contribution/Paper
SP - 1387
EP - 1398
BT - FAccT '22
PB - ACM
CY - New York
Y2 - 21 June 2022 through 24 June 2022
ER -