Final published version
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Abstract
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Abstract
}
TY - CHAP
T1 - The Effect of Moral Identity on Compensation Evaluation
T2 - is monetary compensation always better?
AU - Daryanto, Ahmad
AU - Martin, Felix
AU - Salciuviene, Laura
PY - 2016
Y1 - 2016
N2 - We demonstrate how moral identity affects consumers’ evaluation of damages vs. free repair compensation in a product moral crisis situation. Our findings reveal that it impacts the evaluation differently contingent upon the duration of product ownership.
AB - We demonstrate how moral identity affects consumers’ evaluation of damages vs. free repair compensation in a product moral crisis situation. Our findings reveal that it impacts the evaluation differently contingent upon the duration of product ownership.
M3 - Abstract
SP - 727
BT - ACR Conference
PB - Association for Consumer Research
ER -