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The Gendered Nature of Chatbots

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNChapter (peer-reviewed)peer-review

Published
Publication date24/02/2023
Host publicationTrends, Applications, and Challenges of Chatbot Technology
EditorsMohammad Amin Kuhail, Bayan Abu Shawar, Rawad Hammad
PublisherIGI Global
Pages36-78
Number of pages43
ISBN (electronic)9781668462355
ISBN (print)9871668462348, 1668462346
<mark>Original language</mark>English

Publication series

NameAdvances in Web Technologies and Engineering (AWTE) Book Series
PublisherIGI Global
ISSN (Print)2328-2762

Abstract

The majority of chatbots are built, by default, as women. In doing so, dangerous stereotypes and behaviors are perpetuated by those responsible for designing the chatbots, and ultimately the users. It is therefore crucial that gender identity and expression are well understood by all those involved in designing the chatbots. This chapter explores this alongside a literature survey regarding feminist methodologies, anthropomorphism, and authenticity to put forward three recommendations. That those responsible for building chatbots should keep up to date with research, look to widen the diversity of their own team, and to integrate ethics in their design processes. Only in doing so will chatbots that are fit for purpose be built.