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The Gendered Nature of Chatbots

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter (peer-reviewed) › peer-review

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The Gendered Nature of Chatbots. / Ashcroft, Alice; Ashcroft, Angela.
Trends, Applications, and Challenges of Chatbot Technology. ed. / Mohammad Amin Kuhail; Bayan Abu Shawar; Rawad Hammad. IGI Global, 2023. p. 36-78 (Advances in Web Technologies and Engineering (AWTE) Book Series).

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter (peer-reviewed) › peer-review

Harvard

Ashcroft, A & Ashcroft, A 2023, The Gendered Nature of Chatbots. in MA Kuhail, BA Shawar & R Hammad (eds), Trends, Applications, and Challenges of Chatbot Technology. Advances in Web Technologies and Engineering (AWTE) Book Series, IGI Global, pp. 36-78. https://doi.org/10.4018/978-1-6684-6234-8.ch003

APA

Ashcroft, A., & Ashcroft, A. (2023). The Gendered Nature of Chatbots. In M. A. Kuhail, B. A. Shawar, & R. Hammad (Eds.), Trends, Applications, and Challenges of Chatbot Technology (pp. 36-78). (Advances in Web Technologies and Engineering (AWTE) Book Series). IGI Global. https://doi.org/10.4018/978-1-6684-6234-8.ch003

Vancouver

Ashcroft A, Ashcroft A. The Gendered Nature of Chatbots. In Kuhail MA, Shawar BA, Hammad R, editors, Trends, Applications, and Challenges of Chatbot Technology. IGI Global. 2023. p. 36-78. (Advances in Web Technologies and Engineering (AWTE) Book Series). doi: 10.4018/978-1-6684-6234-8.ch003

Author

Ashcroft, Alice ; Ashcroft, Angela. / The Gendered Nature of Chatbots. Trends, Applications, and Challenges of Chatbot Technology. editor / Mohammad Amin Kuhail ; Bayan Abu Shawar ; Rawad Hammad. IGI Global, 2023. pp. 36-78 (Advances in Web Technologies and Engineering (AWTE) Book Series).

Bibtex

@inbook{2c9063c3659d478791ab978654d63e32,
title = "The Gendered Nature of Chatbots",
abstract = "The majority of chatbots are built, by default, as women. In doing so, dangerous stereotypes and behaviors are perpetuated by those responsible for designing the chatbots, and ultimately the users. It is therefore crucial that gender identity and expression are well understood by all those involved in designing the chatbots. This chapter explores this alongside a literature survey regarding feminist methodologies, anthropomorphism, and authenticity to put forward three recommendations. That those responsible for building chatbots should keep up to date with research, look to widen the diversity of their own team, and to integrate ethics in their design processes. Only in doing so will chatbots that are fit for purpose be built.",
author = "Alice Ashcroft and Angela Ashcroft",
year = "2023",
month = feb,
day = "24",
doi = "10.4018/978-1-6684-6234-8.ch003",
language = "English",
isbn = "9871668462348",
series = "Advances in Web Technologies and Engineering (AWTE) Book Series",
publisher = "IGI Global",
pages = "36--78",
editor = "Kuhail, {Mohammad Amin} and Shawar, {Bayan Abu} and Rawad Hammad",
booktitle = "Trends, Applications, and Challenges of Chatbot Technology",

}

RIS

TY - CHAP

T1 - The Gendered Nature of Chatbots

AU - Ashcroft, Alice

AU - Ashcroft, Angela

PY - 2023/2/24

Y1 - 2023/2/24

N2 - The majority of chatbots are built, by default, as women. In doing so, dangerous stereotypes and behaviors are perpetuated by those responsible for designing the chatbots, and ultimately the users. It is therefore crucial that gender identity and expression are well understood by all those involved in designing the chatbots. This chapter explores this alongside a literature survey regarding feminist methodologies, anthropomorphism, and authenticity to put forward three recommendations. That those responsible for building chatbots should keep up to date with research, look to widen the diversity of their own team, and to integrate ethics in their design processes. Only in doing so will chatbots that are fit for purpose be built.

AB - The majority of chatbots are built, by default, as women. In doing so, dangerous stereotypes and behaviors are perpetuated by those responsible for designing the chatbots, and ultimately the users. It is therefore crucial that gender identity and expression are well understood by all those involved in designing the chatbots. This chapter explores this alongside a literature survey regarding feminist methodologies, anthropomorphism, and authenticity to put forward three recommendations. That those responsible for building chatbots should keep up to date with research, look to widen the diversity of their own team, and to integrate ethics in their design processes. Only in doing so will chatbots that are fit for purpose be built.

U2 - 10.4018/978-1-6684-6234-8.ch003

DO - 10.4018/978-1-6684-6234-8.ch003

M3 - Chapter (peer-reviewed)

SN - 9871668462348

SN - 1668462346

T3 - Advances in Web Technologies and Engineering (AWTE) Book Series

SP - 36

EP - 78

BT - Trends, Applications, and Challenges of Chatbot Technology

A2 - Kuhail, Mohammad Amin

A2 - Shawar, Bayan Abu

A2 - Hammad, Rawad

PB - IGI Global

ER -