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The impact of the internet on professional relationships: The case of health care

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The impact of the internet on professional relationships: The case of health care. / Laing, A.; Hogg, G.; Winkelman, D.
In: Service Industries Journal, Vol. 25, No. 5, 2005, p. 675-687.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Laing, A, Hogg, G & Winkelman, D 2005, 'The impact of the internet on professional relationships: The case of health care', Service Industries Journal, vol. 25, no. 5, pp. 675-687. https://doi.org/10.1080/02642060500101021

APA

Laing, A., Hogg, G., & Winkelman, D. (2005). The impact of the internet on professional relationships: The case of health care. Service Industries Journal, 25(5), 675-687. https://doi.org/10.1080/02642060500101021

Vancouver

Laing A, Hogg G, Winkelman D. The impact of the internet on professional relationships: The case of health care. Service Industries Journal. 2005;25(5):675-687. doi: 10.1080/02642060500101021

Author

Laing, A. ; Hogg, G. ; Winkelman, D. / The impact of the internet on professional relationships : The case of health care. In: Service Industries Journal. 2005 ; Vol. 25, No. 5. pp. 675-687.

Bibtex

@article{5da29fd2403f46b286ae3b8357496b07,
title = "The impact of the internet on professional relationships: The case of health care",
abstract = "This paper considers the impact of the internet on professional services, specifically healthcare services which have been characterised as asymmetrical in information and power distribution. For complex professional services the internet is primarily an information resource offering perceived parity with professionals. Based on interviews with healthcare professionals and website managers, this paper considers how professionals perceive the internet to be changing patterns of Professional-consumer interaction and the nature of professional-consumer relationships. Manifest at service encounter level and health policy level, professionals perceived the evolving parameters of the consumer role to be generating a requirement for a fundamental revision of models of service delivery and professional roles. {\textcopyright} 2005 Taylor & Francis Group Ltd.",
keywords = "Internet",
author = "A. Laing and G. Hogg and D. Winkelman",
year = "2005",
doi = "10.1080/02642060500101021",
language = "English",
volume = "25",
pages = "675--687",
journal = "Service Industries Journal",
issn = "0264-2069",
publisher = "Frank Cass Publishers",
number = "5",

}

RIS

TY - JOUR

T1 - The impact of the internet on professional relationships

T2 - The case of health care

AU - Laing, A.

AU - Hogg, G.

AU - Winkelman, D.

PY - 2005

Y1 - 2005

N2 - This paper considers the impact of the internet on professional services, specifically healthcare services which have been characterised as asymmetrical in information and power distribution. For complex professional services the internet is primarily an information resource offering perceived parity with professionals. Based on interviews with healthcare professionals and website managers, this paper considers how professionals perceive the internet to be changing patterns of Professional-consumer interaction and the nature of professional-consumer relationships. Manifest at service encounter level and health policy level, professionals perceived the evolving parameters of the consumer role to be generating a requirement for a fundamental revision of models of service delivery and professional roles. © 2005 Taylor & Francis Group Ltd.

AB - This paper considers the impact of the internet on professional services, specifically healthcare services which have been characterised as asymmetrical in information and power distribution. For complex professional services the internet is primarily an information resource offering perceived parity with professionals. Based on interviews with healthcare professionals and website managers, this paper considers how professionals perceive the internet to be changing patterns of Professional-consumer interaction and the nature of professional-consumer relationships. Manifest at service encounter level and health policy level, professionals perceived the evolving parameters of the consumer role to be generating a requirement for a fundamental revision of models of service delivery and professional roles. © 2005 Taylor & Francis Group Ltd.

KW - Internet

U2 - 10.1080/02642060500101021

DO - 10.1080/02642060500101021

M3 - Journal article

VL - 25

SP - 675

EP - 687

JO - Service Industries Journal

JF - Service Industries Journal

SN - 0264-2069

IS - 5

ER -