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    Rights statement: © ACM, 2021. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts) 2021 http://doi.acm.org/10.1145/3411763.3451793

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The Promise and Peril of Parallel Chat in Video Meetings for Work

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Published
  • Advait Sarkar
  • Sean Rintel
  • Damian Borowiec
  • Rachel Bergmann
  • Sharon Gillett
  • Danielle Bragg
  • Nancy Baym
  • Abigail Sellen
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Publication date13/05/2021
Host publicationConference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts)
Place of PublicationNew York
PublisherACM Press
Number of pages8
ISBN (electronic)9781450380959
<mark>Original language</mark>English
EventCHI 2021: CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths - Online Virtual Conference (originally Yokohama, Japan), Yokohama, Japan
Duration: 8/05/2021 → 13/05/2021
https://chi2021.acm.org/

Conference

ConferenceCHI 2021: CHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI '21
Country/TerritoryJapan
CityYokohama
Period8/05/21 → 13/05/21
Internet address

Conference

ConferenceCHI 2021: CHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI '21
Country/TerritoryJapan
CityYokohama
Period8/05/21 → 13/05/21
Internet address

Abstract

We report the opportunities and challenges of parallel chat in workrelated video meetings, drawing on a study of Microsoft employees’
remote meeting experiences during the COVID-19 pandemic. We find that parallel chat allows groups to communicate flexibly without interrupting the main conversation, coordinate action around shared resources, and also improves inclusivity. On the other hand, parallel chat can also be distracting, overwhelming, and cause information asymmetries. Further, we find that whether an individual views parallel chat as a net positive in meetings is subject to the complex interactions between meeting type, personal habits, and intentional group practices. We suggest opportunities for tools and practices to capitalise on the strengths of parallel chat and mitigate its weaknesses.

Bibliographic note

© ACM, 2021. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts) 2021 http://doi.acm.org/10.1145/3411763.3451793