Home > Research > Publications & Outputs > The Promise and Peril of Parallel Chat in Video...

Research

Associated organisational unit

Electronic data

  • 2021_CHI_LBW___parallel_chat___author_own_version_custom_footer (1)

    Rights statement: © ACM, 2021. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts) 2021 http://doi.acm.org/10.1145/3411763.3451793

    Accepted author manuscript, 1.61 MB, PDF document

    Available under license: CC BY: Creative Commons Attribution 4.0 International License

Links

Text available via DOI:

Keywords

View graph of relations

The Promise and Peril of Parallel Chat in Video Meetings for Work

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Published

Standard

The Promise and Peril of Parallel Chat in Video Meetings for Work. / Sarkar, Advait; Rintel, Sean; Borowiec, Damian et al.
Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts). New York: ACM Press, 2021. 260.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Harvard

Sarkar, A, Rintel, S, Borowiec, D, Bergmann, R, Gillett, S, Bragg, D, Baym, N & Sellen, A 2021, The Promise and Peril of Parallel Chat in Video Meetings for Work. in Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts)., 260, ACM Press, New York, CHI 2021: CHI Conference on Human Factors in Computing Systems, Yokohama, Japan, 8/05/21. https://doi.org/10.1145/3411763

APA

Sarkar, A., Rintel, S., Borowiec, D., Bergmann, R., Gillett, S., Bragg, D., Baym, N., & Sellen, A. (2021). The Promise and Peril of Parallel Chat in Video Meetings for Work. In Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts) Article 260 ACM Press. https://doi.org/10.1145/3411763

Vancouver

Sarkar A, Rintel S, Borowiec D, Bergmann R, Gillett S, Bragg D et al. The Promise and Peril of Parallel Chat in Video Meetings for Work. In Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts). New York: ACM Press. 2021. 260 Epub 2021 May 8. doi: 10.1145/3411763

Author

Sarkar, Advait ; Rintel, Sean ; Borowiec, Damian et al. / The Promise and Peril of Parallel Chat in Video Meetings for Work. Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts). New York : ACM Press, 2021.

Bibtex

@inproceedings{f8b7c72fbc5f4b10b4e8ebb4bc06ebc1,
title = "The Promise and Peril of Parallel Chat in Video Meetings for Work",
abstract = "We report the opportunities and challenges of parallel chat in workrelated video meetings, drawing on a study of Microsoft employees{\textquoteright}remote meeting experiences during the COVID-19 pandemic. We find that parallel chat allows groups to communicate flexibly without interrupting the main conversation, coordinate action around shared resources, and also improves inclusivity. On the other hand, parallel chat can also be distracting, overwhelming, and cause information asymmetries. Further, we find that whether an individual views parallel chat as a net positive in meetings is subject to the complex interactions between meeting type, personal habits, and intentional group practices. We suggest opportunities for tools and practices to capitalise on the strengths of parallel chat and mitigate its weaknesses.",
keywords = "videoconferencing, mettings, parallel chat, cscw, survey, poll, diary accessibility",
author = "Advait Sarkar and Sean Rintel and Damian Borowiec and Rachel Bergmann and Sharon Gillett and Danielle Bragg and Nancy Baym and Abigail Sellen",
note = "{\textcopyright} ACM, 2021. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Conference on Human Factors in Computing Systems Extended Abstracts (CHI {\textquoteright}21 Extended Abstracts) 2021 http://doi.acm.org/10.1145/3411763.3451793; CHI 2021: CHI Conference on Human Factors in Computing Systems : Making Waves, Combining Strengths, CHI '21 ; Conference date: 08-05-2021 Through 13-05-2021",
year = "2021",
month = may,
day = "13",
doi = "10.1145/3411763",
language = "English",
booktitle = "Conference on Human Factors in Computing Systems Extended Abstracts (CHI {\textquoteright}21 Extended Abstracts)",
publisher = "ACM Press",
url = "https://chi2021.acm.org/",

}

RIS

TY - GEN

T1 - The Promise and Peril of Parallel Chat in Video Meetings for Work

AU - Sarkar, Advait

AU - Rintel, Sean

AU - Borowiec, Damian

AU - Bergmann, Rachel

AU - Gillett, Sharon

AU - Bragg, Danielle

AU - Baym, Nancy

AU - Sellen, Abigail

N1 - © ACM, 2021. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts) 2021 http://doi.acm.org/10.1145/3411763.3451793

PY - 2021/5/13

Y1 - 2021/5/13

N2 - We report the opportunities and challenges of parallel chat in workrelated video meetings, drawing on a study of Microsoft employees’remote meeting experiences during the COVID-19 pandemic. We find that parallel chat allows groups to communicate flexibly without interrupting the main conversation, coordinate action around shared resources, and also improves inclusivity. On the other hand, parallel chat can also be distracting, overwhelming, and cause information asymmetries. Further, we find that whether an individual views parallel chat as a net positive in meetings is subject to the complex interactions between meeting type, personal habits, and intentional group practices. We suggest opportunities for tools and practices to capitalise on the strengths of parallel chat and mitigate its weaknesses.

AB - We report the opportunities and challenges of parallel chat in workrelated video meetings, drawing on a study of Microsoft employees’remote meeting experiences during the COVID-19 pandemic. We find that parallel chat allows groups to communicate flexibly without interrupting the main conversation, coordinate action around shared resources, and also improves inclusivity. On the other hand, parallel chat can also be distracting, overwhelming, and cause information asymmetries. Further, we find that whether an individual views parallel chat as a net positive in meetings is subject to the complex interactions between meeting type, personal habits, and intentional group practices. We suggest opportunities for tools and practices to capitalise on the strengths of parallel chat and mitigate its weaknesses.

KW - videoconferencing

KW - mettings

KW - parallel chat

KW - cscw

KW - survey

KW - poll

KW - diary accessibility

U2 - 10.1145/3411763

DO - 10.1145/3411763

M3 - Conference contribution/Paper

BT - Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts)

PB - ACM Press

CY - New York

T2 - CHI 2021: CHI Conference on Human Factors in Computing Systems

Y2 - 8 May 2021 through 13 May 2021

ER -