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    Rights statement: © ACM, 2021. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts) 2021 http://doi.acm.org/10.1145/3411763.3451793

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The Promise and Peril of Parallel Chat in Video Meetings for Work

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Forthcoming

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The Promise and Peril of Parallel Chat in Video Meetings for Work. / Sarkar, Advait; Rintel, Sean; Borowiec, Damian; Bergmann, Rachel; Gillett, Sharon; Bragg, Danielle; Baym, Nancy; Sellen, Abigail.

Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts). New York : ACM Press, 2021.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Harvard

Sarkar, A, Rintel, S, Borowiec, D, Bergmann, R, Gillett, S, Bragg, D, Baym, N & Sellen, A 2021, The Promise and Peril of Parallel Chat in Video Meetings for Work. in Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts). ACM Press, New York.

APA

Sarkar, A., Rintel, S., Borowiec, D., Bergmann, R., Gillett, S., Bragg, D., Baym, N., & Sellen, A. (Accepted/In press). The Promise and Peril of Parallel Chat in Video Meetings for Work. In Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts) ACM Press.

Vancouver

Sarkar A, Rintel S, Borowiec D, Bergmann R, Gillett S, Bragg D et al. The Promise and Peril of Parallel Chat in Video Meetings for Work. In Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts). New York: ACM Press. 2021

Author

Sarkar, Advait ; Rintel, Sean ; Borowiec, Damian ; Bergmann, Rachel ; Gillett, Sharon ; Bragg, Danielle ; Baym, Nancy ; Sellen, Abigail. / The Promise and Peril of Parallel Chat in Video Meetings for Work. Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts). New York : ACM Press, 2021.

Bibtex

@inproceedings{f8b7c72fbc5f4b10b4e8ebb4bc06ebc1,
title = "The Promise and Peril of Parallel Chat in Video Meetings for Work",
abstract = "We report the opportunities and challenges of parallel chat in workrelated video meetings, drawing on a study of Microsoft employees{\textquoteright}remote meeting experiences during the COVID-19 pandemic. We find that parallel chat allows groups to communicate flexibly without interrupting the main conversation, coordinate action around shared resources, and also improves inclusivity. On the other hand, parallel chat can also be distracting, overwhelming, and cause information asymmetries. Further, we find that whether an individual views parallel chat as a net positive in meetings is subject to the complex interactions between meeting type, personal habits, and intentional group practices. We suggest opportunities for tools and practices to capitalise on the strengths of parallel chat and mitigate its weaknesses.",
author = "Advait Sarkar and Sean Rintel and Damian Borowiec and Rachel Bergmann and Sharon Gillett and Danielle Bragg and Nancy Baym and Abigail Sellen",
note = "{\textcopyright} ACM, 2021. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Conference on Human Factors in Computing Systems Extended Abstracts (CHI {\textquoteright}21 Extended Abstracts) 2021 http://doi.acm.org/10.1145/3411763.3451793",
year = "2021",
month = feb,
day = "18",
language = "English",
booktitle = "Conference on Human Factors in Computing Systems Extended Abstracts (CHI {\textquoteright}21 Extended Abstracts)",
publisher = "ACM Press",

}

RIS

TY - GEN

T1 - The Promise and Peril of Parallel Chat in Video Meetings for Work

AU - Sarkar, Advait

AU - Rintel, Sean

AU - Borowiec, Damian

AU - Bergmann, Rachel

AU - Gillett, Sharon

AU - Bragg, Danielle

AU - Baym, Nancy

AU - Sellen, Abigail

N1 - © ACM, 2021. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts) 2021 http://doi.acm.org/10.1145/3411763.3451793

PY - 2021/2/18

Y1 - 2021/2/18

N2 - We report the opportunities and challenges of parallel chat in workrelated video meetings, drawing on a study of Microsoft employees’remote meeting experiences during the COVID-19 pandemic. We find that parallel chat allows groups to communicate flexibly without interrupting the main conversation, coordinate action around shared resources, and also improves inclusivity. On the other hand, parallel chat can also be distracting, overwhelming, and cause information asymmetries. Further, we find that whether an individual views parallel chat as a net positive in meetings is subject to the complex interactions between meeting type, personal habits, and intentional group practices. We suggest opportunities for tools and practices to capitalise on the strengths of parallel chat and mitigate its weaknesses.

AB - We report the opportunities and challenges of parallel chat in workrelated video meetings, drawing on a study of Microsoft employees’remote meeting experiences during the COVID-19 pandemic. We find that parallel chat allows groups to communicate flexibly without interrupting the main conversation, coordinate action around shared resources, and also improves inclusivity. On the other hand, parallel chat can also be distracting, overwhelming, and cause information asymmetries. Further, we find that whether an individual views parallel chat as a net positive in meetings is subject to the complex interactions between meeting type, personal habits, and intentional group practices. We suggest opportunities for tools and practices to capitalise on the strengths of parallel chat and mitigate its weaknesses.

M3 - Conference contribution/Paper

BT - Conference on Human Factors in Computing Systems Extended Abstracts (CHI ’21 Extended Abstracts)

PB - ACM Press

CY - New York

ER -