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Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Theorising brand aura
AU - Alexander, Nicholas
AU - Doherty, Anne Marie
N1 - This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
PY - 2022/4/28
Y1 - 2022/4/28
N2 - PurposeBuilding on Walter Benjamin's philosophical reflections on aura and authenticity, this article aims to conceptualise and theorise brand aura.Design/methodology/approachThis article extends understanding of brand aura within the management, marketing and tourism literature with reference to Benjamin's framing of aura and authenticity in time and space.FindingsWithin a Benjaminian framework this article theorises brand aura and offers a conceptualisation of the antecedents of brand aura. It explores the duality of what is termed here as artefactual authenticity and existential authenticity. It illustrates the central role of consumers' mémoire involontaire in the realisation of brand aura. Within this Benjaminian framework, the article explores how artefactual authenticity is preceded by brand essence, while existential authenticity precedes brand essence. Implications for the management of the service encounter are discussed with reference to territorial legitimacy and historical testimony in the context of the firm's role in supporting consumer experiential engagement.Originality/valueThis article advances theoretical understanding of how consumers engage experientially with brand aura and how firms curate brand aura.
AB - PurposeBuilding on Walter Benjamin's philosophical reflections on aura and authenticity, this article aims to conceptualise and theorise brand aura.Design/methodology/approachThis article extends understanding of brand aura within the management, marketing and tourism literature with reference to Benjamin's framing of aura and authenticity in time and space.FindingsWithin a Benjaminian framework this article theorises brand aura and offers a conceptualisation of the antecedents of brand aura. It explores the duality of what is termed here as artefactual authenticity and existential authenticity. It illustrates the central role of consumers' mémoire involontaire in the realisation of brand aura. Within this Benjaminian framework, the article explores how artefactual authenticity is preceded by brand essence, while existential authenticity precedes brand essence. Implications for the management of the service encounter are discussed with reference to territorial legitimacy and historical testimony in the context of the firm's role in supporting consumer experiential engagement.Originality/valueThis article advances theoretical understanding of how consumers engage experientially with brand aura and how firms curate brand aura.
KW - Brand aura
KW - Authenticity
KW - Walter Benjamin
KW - Territorial legitimacy
KW - Historical testimony
KW - Heritage
KW - Memoire involontaire
U2 - 10.1108/josm-12-2021-0468
DO - 10.1108/josm-12-2021-0468
M3 - Journal article
JO - Journal of Service Management
JF - Journal of Service Management
SN - 1757-5818
ER -