Home > Research > Publications & Outputs > Tourists’ Emotions as a Resource for Customer V...

Electronic data

  • s1-ln26857778-535774781-1939656818Hwf1973516272IdV86468955526857778PDF_HI0001

    Rights statement: The final, definitive version of this article has been published in the Journal, Journal of Travel Research, 57 (7), 2018, © SAGE Publications Ltd, 2018 by SAGE Publications Ltd at the Journal of Travel Research page: http://journals.sagepub.com/home/jtr on SAGE Journals Online: http://journals.sagepub.com/

    Accepted author manuscript, 614 KB, PDF document

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

Links

Text available via DOI:

View graph of relations

Tourists’ Emotions as a Resource for Customer Value Creation, Co-Creation and Destruction: A Customer-Grounded Understanding

Research output: Contribution to journalJournal articlepeer-review

Published
Close
<mark>Journal publication date</mark>07/2018
<mark>Journal</mark>Journal of Travel Research
Issue number7
Volume57
Number of pages13
Pages (from-to)843-855
Publication StatusPublished
Early online date20/07/17
<mark>Original language</mark>English

Abstract

Research on customer value creation in a tourism setting has tended to prioritize the firm’s over the customer’s perspective. However, new understandings of customer value through the lens of customer-dominant logic emphasize the need to consider value as emerging within the broader context of a customer’s lifeworld, which transcends customer–firm interactions and includes interactions with others. Tourism experiences are experiential and meaning-laden at the individual and collective levels. As a resource for value creation, emotions play an important but underexplored role during value-in-use and influence the tourist’s consumption experience. We provide a customer-grounded understanding of value creation as emerging and evolving over time by examining how emotions are experienced and contribute to the holistic consumption experience both intra- and intersubjectively. By demonstrating how emotions, as a customer operant resource, contribute to the process of value creation as well as value destruction, we extend our knowledge of experiential consumption practices.

Bibliographic note

The final, definitive version of this article has been published in the Journal, Journal of Travel Research, 57 (7), 2018, © SAGE Publications Ltd, 2018 by SAGE Publications Ltd at the Journal of Travel Research page: http://journals.sagepub.com/home/jtr on SAGE Journals Online: http://journals.sagepub.com/