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    Rights statement: The final, definitive version of this article has been published in the Journal, Journal of Travel Research, 57 (7), 2018, © SAGE Publications Ltd, 2018 by SAGE Publications Ltd at the Journal of Travel Research page: http://journals.sagepub.com/home/jtr on SAGE Journals Online: http://journals.sagepub.com/

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Tourists’ Emotions as a Resource for Customer Value Creation, Co-Creation and Destruction: A Customer-Grounded Understanding

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Tourists’ Emotions as a Resource for Customer Value Creation, Co-Creation and Destruction: A Customer-Grounded Understanding. / Malone, Sheila; McKechnie, Sally; Tynan, Caroline.
In: Journal of Travel Research, Vol. 57, No. 7, 07.2018, p. 843-855.

Research output: Contribution to Journal/MagazineJournal articlepeer-review

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Malone S, McKechnie S, Tynan C. Tourists’ Emotions as a Resource for Customer Value Creation, Co-Creation and Destruction: A Customer-Grounded Understanding. Journal of Travel Research. 2018 Jul;57(7):843-855. Epub 2017 Jul 20. doi: 10.1177/0047287517720118

Author

Malone, Sheila ; McKechnie, Sally ; Tynan, Caroline. / Tourists’ Emotions as a Resource for Customer Value Creation, Co-Creation and Destruction : A Customer-Grounded Understanding. In: Journal of Travel Research. 2018 ; Vol. 57, No. 7. pp. 843-855.

Bibtex

@article{812e611a87614981a3575610bf284615,
title = "Tourists{\textquoteright} Emotions as a Resource for Customer Value Creation, Co-Creation and Destruction: A Customer-Grounded Understanding",
abstract = "Research on customer value creation in a tourism setting has tended to prioritize the firm{\textquoteright}s over the customer{\textquoteright}s perspective. However, new understandings of customer value through the lens of customer-dominant logic emphasize the need to consider value as emerging within the broader context of a customer{\textquoteright}s lifeworld, which transcends customer–firm interactions and includes interactions with others. Tourism experiences are experiential and meaning-laden at the individual and collective levels. As a resource for value creation, emotions play an important but underexplored role during value-in-use and influence the tourist{\textquoteright}s consumption experience. We provide a customer-grounded understanding of value creation as emerging and evolving over time by examining how emotions are experienced and contribute to the holistic consumption experience both intra- and intersubjectively. By demonstrating how emotions, as a customer operant resource, contribute to the process of value creation as well as value destruction, we extend our knowledge of experiential consumption practices.",
keywords = "customer-dominant logic, value destruction, value co-creation, value creation, emotions",
author = "Sheila Malone and Sally McKechnie and Caroline Tynan",
note = "The final, definitive version of this article has been published in the Journal, Journal of Travel Research, 57 (7), 2018, {\textcopyright} SAGE Publications Ltd, 2018 by SAGE Publications Ltd at the Journal of Travel Research page: http://journals.sagepub.com/home/jtr on SAGE Journals Online: http://journals.sagepub.com/ ",
year = "2018",
month = jul,
doi = "10.1177/0047287517720118",
language = "English",
volume = "57",
pages = "843--855",
journal = "Journal of Travel Research",
issn = "0047-2875",
publisher = "Sage",
number = "7",

}

RIS

TY - JOUR

T1 - Tourists’ Emotions as a Resource for Customer Value Creation, Co-Creation and Destruction

T2 - A Customer-Grounded Understanding

AU - Malone, Sheila

AU - McKechnie, Sally

AU - Tynan, Caroline

N1 - The final, definitive version of this article has been published in the Journal, Journal of Travel Research, 57 (7), 2018, © SAGE Publications Ltd, 2018 by SAGE Publications Ltd at the Journal of Travel Research page: http://journals.sagepub.com/home/jtr on SAGE Journals Online: http://journals.sagepub.com/

PY - 2018/7

Y1 - 2018/7

N2 - Research on customer value creation in a tourism setting has tended to prioritize the firm’s over the customer’s perspective. However, new understandings of customer value through the lens of customer-dominant logic emphasize the need to consider value as emerging within the broader context of a customer’s lifeworld, which transcends customer–firm interactions and includes interactions with others. Tourism experiences are experiential and meaning-laden at the individual and collective levels. As a resource for value creation, emotions play an important but underexplored role during value-in-use and influence the tourist’s consumption experience. We provide a customer-grounded understanding of value creation as emerging and evolving over time by examining how emotions are experienced and contribute to the holistic consumption experience both intra- and intersubjectively. By demonstrating how emotions, as a customer operant resource, contribute to the process of value creation as well as value destruction, we extend our knowledge of experiential consumption practices.

AB - Research on customer value creation in a tourism setting has tended to prioritize the firm’s over the customer’s perspective. However, new understandings of customer value through the lens of customer-dominant logic emphasize the need to consider value as emerging within the broader context of a customer’s lifeworld, which transcends customer–firm interactions and includes interactions with others. Tourism experiences are experiential and meaning-laden at the individual and collective levels. As a resource for value creation, emotions play an important but underexplored role during value-in-use and influence the tourist’s consumption experience. We provide a customer-grounded understanding of value creation as emerging and evolving over time by examining how emotions are experienced and contribute to the holistic consumption experience both intra- and intersubjectively. By demonstrating how emotions, as a customer operant resource, contribute to the process of value creation as well as value destruction, we extend our knowledge of experiential consumption practices.

KW - customer-dominant logic

KW - value destruction

KW - value co-creation

KW - value creation

KW - emotions

U2 - 10.1177/0047287517720118

DO - 10.1177/0047287517720118

M3 - Journal article

VL - 57

SP - 843

EP - 855

JO - Journal of Travel Research

JF - Journal of Travel Research

SN - 0047-2875

IS - 7

ER -