Towards a holistic perspective of customer relationship management (CRM) implementation: a case study of the Housing and Development Board, Singapore

Management Science

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Towards a holistic perspective of customer relationship management (CRM) implementation: a case study of the Housing and Development Board, Singapore. / Teo, T S H; Devadoss, P; Pan, S L.
In: Decision Support Systems, Vol. 42, No. 3, 2006, p. 1613-1627.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Bibtex

@article{9232b99895a64056887b1354e3fa7104,

title = "Towards a holistic perspective of customer relationship management (CRM) implementation: a case study of the Housing and Development Board, Singapore",

author = "Teo, {T S H} and P Devadoss and Pan, {S L}",

year = "2006",

language = "English",

volume = "42",

pages = "1613--1627",

journal = "Decision Support Systems",

issn = "0167-9236",

publisher = "Elsevier",

number = "3",

}

RIS

TY - JOUR

T1 - Towards a holistic perspective of customer relationship management (CRM) implementation: a case study of the Housing and Development Board, Singapore

AU - Teo, T S H

AU - Devadoss, P

AU - Pan, S L

PY - 2006

Y1 - 2006

M3 - Journal article

VL - 42

SP - 1613

EP - 1627

JO - Decision Support Systems

JF - Decision Support Systems

SN - 0167-9236

IS - 3

ER -

Research