Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Trust and distrust in safety leadership
T2 - mirror reflections?
AU - Conchie, Stacey
AU - Taylor, Paul J.
AU - Charlton, Alice
PY - 2011/10
Y1 - 2011/10
N2 - Although research shows that employees' trust and distrust in management influences their safety behavior, less is known about how these attitudes develop. Based on two-factor models of trust, we hypothesize that distinct trustworthiness qualities precede the development of employees' trust and distrust in their supervisors. Eighty-five UK construction employees responded to a paired comparison test of trustworthiness qualities, which provided 56 and 53 consistent rankings for trust and distrust, respectively. Consistent with our hypotheses, integrity (measured through honesty) was found to be the most important attitude in the development of both trust and distrust, while a reversed ordering of importance emerged for ability (measured through competence) and benevolence (measured through concern) in the development of trust and distrust. In all cases, only a small number of qualities were most important in the development of each attitude. We discuss how safety initiatives that focus on trust might gain by addressing the qualities that we identify. (C) 2011 Elsevier Ltd. All rights reserved.
AB - Although research shows that employees' trust and distrust in management influences their safety behavior, less is known about how these attitudes develop. Based on two-factor models of trust, we hypothesize that distinct trustworthiness qualities precede the development of employees' trust and distrust in their supervisors. Eighty-five UK construction employees responded to a paired comparison test of trustworthiness qualities, which provided 56 and 53 consistent rankings for trust and distrust, respectively. Consistent with our hypotheses, integrity (measured through honesty) was found to be the most important attitude in the development of both trust and distrust, while a reversed ordering of importance emerged for ability (measured through competence) and benevolence (measured through concern) in the development of trust and distrust. In all cases, only a small number of qualities were most important in the development of each attitude. We discuss how safety initiatives that focus on trust might gain by addressing the qualities that we identify. (C) 2011 Elsevier Ltd. All rights reserved.
KW - Construction
KW - Distrust
KW - Ranked comparisons
KW - Supervisors
KW - Trust
KW - CITIZENSHIP BEHAVIORS
KW - OCCUPATIONAL-SAFETY
KW - INTEGRITY
KW - MODEL
KW - RISK
KW - PERFORMANCE
KW - ORGANIZATIONS
KW - PERSPECTIVES
KW - VIOLATIONS
KW - MANAGEMENT
U2 - 10.1016/j.ssci.2011.04.002
DO - 10.1016/j.ssci.2011.04.002
M3 - Journal article
VL - 49
SP - 1208
EP - 1214
JO - Safety Science
JF - Safety Science
SN - 0925-7535
IS - 8-9
ER -