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Trusting the unknown: The impact of Artificial Intelligence on inter-organisational trust

Research output: Contribution to conference - Without ISBN/ISSN › Conference paper › peer-review

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Trusting the unknown: The impact of Artificial Intelligence on inter-organisational trust. / Pan, Luodi; Chakkol, Mehmet; Selviaridis, Kostas.
2020. 1-10 Paper presented at EurOMA 2020 , Warwick, United Kingdom.

Research output: Contribution to conference - Without ISBN/ISSN › Conference paper › peer-review

Harvard

Pan, L, Chakkol, M & Selviaridis, K 2020, 'Trusting the unknown: The impact of Artificial Intelligence on inter-organisational trust', Paper presented at EurOMA 2020 , Warwick, United Kingdom, 29/06/20 - 30/06/20 pp. 1-10.

APA

Pan, L., Chakkol, M., & Selviaridis, K. (2020). Trusting the unknown: The impact of Artificial Intelligence on inter-organisational trust. 1-10. Paper presented at EurOMA 2020 , Warwick, United Kingdom.

Vancouver

Pan L, Chakkol M, Selviaridis K. Trusting the unknown: The impact of Artificial Intelligence on inter-organisational trust. 2020. Paper presented at EurOMA 2020 , Warwick, United Kingdom.

Author

Pan, Luodi ; Chakkol, Mehmet ; Selviaridis, Kostas. / Trusting the unknown: The impact of Artificial Intelligence on inter-organisational trust. Paper presented at EurOMA 2020 , Warwick, United Kingdom.10 p.

Bibtex

@conference{f9820ba5e5b547cc9402bfb1c881b68b,
title = "Trusting the unknown: The impact of Artificial Intelligence on inter-organisational trust",
abstract = "This research explores how Artificial Intelligence (AI) driven digital transformationinfluences trust in inter-organisational relationships. The study adopts an embedded casestudy design whereby three AI-driven services, differing in their complexity, were studiedwithin the Chinese e-commerce sector. The wider contribution of the study is towards theOSCM literature by providing insights into the interplay between inter-organisationaltrust and trust in the AI technology, a timely and emerging research area. Specifically, wecontribute to the OSCM literature by exploring theoretically and empirically therelationships between complexity and trust building process in AI-driven digitaltransformation contexts.",
keywords = "Digital transformation, artificial intelligence, technological complexity, trust",
author = "Luodi Pan and Mehmet Chakkol and Kostas Selviaridis",
year = "2020",
month = jun,
day = "29",
language = "English",
pages = "1--10",
note = "EurOMA 2020 , EurOMA 2020 ; Conference date: 29-06-2020 Through 30-06-2020",
url = "https://warwick.ac.uk/fac/sci/wmg/mediacentre/wmgevents/euroma2020/",

}

RIS

TY - CONF

T1 - Trusting the unknown: The impact of Artificial Intelligence on inter-organisational trust

AU - Pan, Luodi

AU - Chakkol, Mehmet

AU - Selviaridis, Kostas

PY - 2020/6/29

Y1 - 2020/6/29

N2 - This research explores how Artificial Intelligence (AI) driven digital transformationinfluences trust in inter-organisational relationships. The study adopts an embedded casestudy design whereby three AI-driven services, differing in their complexity, were studiedwithin the Chinese e-commerce sector. The wider contribution of the study is towards theOSCM literature by providing insights into the interplay between inter-organisationaltrust and trust in the AI technology, a timely and emerging research area. Specifically, wecontribute to the OSCM literature by exploring theoretically and empirically therelationships between complexity and trust building process in AI-driven digitaltransformation contexts.

AB - This research explores how Artificial Intelligence (AI) driven digital transformationinfluences trust in inter-organisational relationships. The study adopts an embedded casestudy design whereby three AI-driven services, differing in their complexity, were studiedwithin the Chinese e-commerce sector. The wider contribution of the study is towards theOSCM literature by providing insights into the interplay between inter-organisationaltrust and trust in the AI technology, a timely and emerging research area. Specifically, wecontribute to the OSCM literature by exploring theoretically and empirically therelationships between complexity and trust building process in AI-driven digitaltransformation contexts.

KW - Digital transformation

KW - artificial intelligence

KW - technological complexity

KW - trust

M3 - Conference paper

SP - 1

EP - 10

T2 - EurOMA 2020

Y2 - 29 June 2020 through 30 June 2020

ER -