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Understanding the influence of information systems competencies on process innovation: a resource-based view

Research output: Contribution to Journal/MagazineJournal articlepeer-review

<mark>Journal publication date</mark>12/2007
<mark>Journal</mark>Journal of Strategic Information Systems
Issue number4
Number of pages40
Pages (from-to)353-392
Publication StatusPublished
<mark>Original language</mark>English


The resource based view of firms is used to explore how information system (IS) competencies affect process innovation in an organization. Data was collected through a case study of two process innovations at a healthcare firm in the United States. The findings illustrate how six IS competencies – Knowledge Management, Collaboration, Project Management, Ambidexterity, IT/Innovation Governance, Business-IS Linkages – can differentially affect the conception, development and implementation of process innovations. Implications for researchers and practitioners are drawn from these conclusions and suggestions for further research are proposed.