Home > Research > Publications & Outputs > Universal Credit

Links

Text available via DOI:

View graph of relations

Universal Credit: administrative burdens of automated welfare

Research output: Contribution to Journal/MagazineJournal articlepeer-review

E-pub ahead of print
Close
<mark>Journal publication date</mark>18/09/2024
<mark>Journal</mark>Journal of Social Policy
Number of pages19
Publication StatusE-pub ahead of print
Early online date18/09/24
<mark>Original language</mark>English

Abstract

Since 2010, the UK government has transformed social security administration using digital technology and automated instruments to create and deliver a single working-age benefit known as Universal Credit (UC). Social policy scholars have given much attention to the key policy tenets of UC but engaged less with leading aspects of automated and digital delivery and their relationship to different forms of administrative burdens for UC recipients. This article addresses this empirical and conceptual gap by drawing on administrative burdens literature to analyse empirical data from forty-four interviews with UC recipients. We conclude by highlighting three costs: temporal, financial, and emotional. These costs illustrate the political dimensions of technical features of UC, as they affect accountability procedures and paths to legal entitlements that have bearings on certain claimants’ rights.