Final published version
Licence: CC BY: Creative Commons Attribution 4.0 International License
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Universal Credit
T2 - administrative burdens of automated welfare
AU - Bennett, Hayley
AU - Currie, Morgan
AU - Podoletz, Lena
PY - 2024/9/18
Y1 - 2024/9/18
N2 - Since 2010, the UK government has transformed social security administration using digital technology and automated instruments to create and deliver a single working-age benefit known as Universal Credit (UC). Social policy scholars have given much attention to the key policy tenets of UC but engaged less with leading aspects of automated and digital delivery and their relationship to different forms of administrative burdens for UC recipients. This article addresses this empirical and conceptual gap by drawing on administrative burdens literature to analyse empirical data from forty-four interviews with UC recipients. We conclude by highlighting three costs: temporal, financial, and emotional. These costs illustrate the political dimensions of technical features of UC, as they affect accountability procedures and paths to legal entitlements that have bearings on certain claimants’ rights.
AB - Since 2010, the UK government has transformed social security administration using digital technology and automated instruments to create and deliver a single working-age benefit known as Universal Credit (UC). Social policy scholars have given much attention to the key policy tenets of UC but engaged less with leading aspects of automated and digital delivery and their relationship to different forms of administrative burdens for UC recipients. This article addresses this empirical and conceptual gap by drawing on administrative burdens literature to analyse empirical data from forty-four interviews with UC recipients. We conclude by highlighting three costs: temporal, financial, and emotional. These costs illustrate the political dimensions of technical features of UC, as they affect accountability procedures and paths to legal entitlements that have bearings on certain claimants’ rights.
U2 - 10.1017/S0047279424000175
DO - 10.1017/S0047279424000175
M3 - Journal article
JO - Journal of Social Policy
JF - Journal of Social Policy
SN - 0047-2794
ER -