Home > Research > Publications & Outputs > Why organizational and community diversity matt...


Text available via DOI:

View graph of relations

Why organizational and community diversity matter: The emergence of incivility and organizational performance

Research output: Contribution to Journal/MagazineJournal articlepeer-review

<mark>Journal publication date</mark>12/2011
<mark>Journal</mark>Academy of Management Journal
Issue number6
Number of pages16
Pages (from-to)1103-1118
Publication StatusPublished
<mark>Original language</mark>English


Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indices relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of the community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context, and imply that intergroup biases manifested in incivility toward outgroup members hinder organizational performance.