Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Why organizational and community diversity matter: The emergence of incivility and organizational performance
AU - King, E
AU - Dawson, J.F
AU - West, Michael
AU - Gilrane, V
AU - Peddie, C
AU - Bastin, L
PY - 2011/12
Y1 - 2011/12
N2 - Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indices relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of the community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context, and imply that intergroup biases manifested in incivility toward outgroup members hinder organizational performance.
AB - Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indices relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of the community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context, and imply that intergroup biases manifested in incivility toward outgroup members hinder organizational performance.
U2 - 10.5465/amj.2010.0016
DO - 10.5465/amj.2010.0016
M3 - Journal article
VL - 54
SP - 1103
EP - 1118
JO - Academy of Management Journal
JF - Academy of Management Journal
SN - 0001-4273
IS - 6
ER -