Accepted author manuscript, 4.38 MB, PDF document
Available under license: CC BY-NC-ND
Final published version
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review
}
TY - GEN
T1 - Wipro Limited
T2 - Developing a cognitive DNA
AU - Tarafdar, Monideepa
AU - Beath, Cynthia M.
PY - 2018/12/13
Y1 - 2018/12/13
N2 - Wipro Limited, a global IT, consulting and business process services company, faced both disruption internally in its operations and competitive pressures externally in its industry. The company turned to AI to tackle these challenges and went about developing a "cognitive DNA." The case describes the company's AI journey and highlights key milestones such as identifying solution areas, developing use cases, creating a "bot" architecture, and developing a new way of thinking throughout its workforce. Wipro hoped that the new DNA would transform capabilities of its workforce, enhance the value of its services to customers, and deliver a competitive edge.
AB - Wipro Limited, a global IT, consulting and business process services company, faced both disruption internally in its operations and competitive pressures externally in its industry. The company turned to AI to tackle these challenges and went about developing a "cognitive DNA." The case describes the company's AI journey and highlights key milestones such as identifying solution areas, developing use cases, creating a "bot" architecture, and developing a new way of thinking throughout its workforce. Wipro hoped that the new DNA would transform capabilities of its workforce, enhance the value of its services to customers, and deliver a competitive edge.
KW - AI use cases
KW - Digital workforce
KW - Enterprise cognitive computing
KW - Information systems
KW - Information use
KW - Personnel
KW - Business Process
KW - Cognitive Computing
KW - Competitive edges
KW - Competitive pressure
KW - ITS Services
KW - DNA
M3 - Conference contribution/Paper
BT - ICIS2018 Proceedings
PB - AIS Electronic Library
ER -