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    Rights statement: This is the peer reviewed version of the following article: Stich, J.-F., Tarafdar, M., Cooper, C. L. and Stacey, P. (2017), Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32: 84–100. doi:10.1111/ntwe.12079 which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/ntwe.12079/abstract This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.

    Accepted author manuscript, 323 KB, PDF document

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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Workplace stress from actual and desired computer-mediated communication use: a multi-method study

Research output: Contribution to journalJournal articlepeer-review

Published
<mark>Journal publication date</mark>03/2017
<mark>Journal</mark>New Technology, Work and Employment
Issue number1
Volume32
Number of pages17
Pages (from-to)84-100
Publication StatusPublished
Early online date8/03/17
<mark>Original language</mark>English

Abstract

The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications but also how they desire to use them. This article examines how the individual's actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging) and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organisational conditions such as available media or co-workers preferences. The findings emphasise the importance of considering the individuals’ desired use of CMC media and their subjective appraisals of different media.

Bibliographic note

This is the peer reviewed version of the following article: Stich, J.-F., Tarafdar, M., Cooper, C. L. and Stacey, P. (2017), Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32: 84–100. doi:10.1111/ntwe.12079 which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/ntwe.12079/abstract This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.