Rights statement: This is the peer reviewed version of the following article: Stich, J.-F., Tarafdar, M., Cooper, C. L. and Stacey, P. (2017), Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32: 84–100. doi:10.1111/ntwe.12079 which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/ntwe.12079/abstract This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
Accepted author manuscript, 323 KB, PDF document
Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - Workplace stress from actual and desired computer-mediated communication use
T2 - a multi-method study
AU - Stich, Jeff
AU - Tarafdar, Monideepa
AU - Cooper, Cary Lynn
AU - Stacey, Patrick
N1 - This is the peer reviewed version of the following article: Stich, J.-F., Tarafdar, M., Cooper, C. L. and Stacey, P. (2017), Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32: 84–100. doi:10.1111/ntwe.12079 which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/ntwe.12079/abstract This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
PY - 2017/3
Y1 - 2017/3
N2 - The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications but also how they desire to use them. This article examines how the individual's actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging) and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organisational conditions such as available media or co-workers preferences. The findings emphasise the importance of considering the individuals’ desired use of CMC media and their subjective appraisals of different media.
AB - The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications but also how they desire to use them. This article examines how the individual's actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging) and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organisational conditions such as available media or co-workers preferences. The findings emphasise the importance of considering the individuals’ desired use of CMC media and their subjective appraisals of different media.
KW - computer-mediated communication
KW - email
KW - instant messaging
KW - technostress
KW - workplace stress
KW - workload
KW - work relationships
KW - wellbeing
KW - misfit
KW - person-environment fit
KW - multi-method study
M3 - Journal article
VL - 32
SP - 84
EP - 100
JO - New Technology, Work and Employment
JF - New Technology, Work and Employment
SN - 0268-1072
IS - 1
ER -