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The shifting terrain of service operations management

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNChapter

Published
Publication date12/2013
Host publicationManaging services: challenges and innovation
EditorsKathryn Haynes, Irena Grugulis
Place of PublicationOxford
PublisherOxford University Press
Pages21-47
Number of pages27
ISBN (Print)9780199696086
Original languageEnglish