Results for Customer service management

Publications & Outputs

1. Contradictory spaces: Negotiating virtual spaces of consumption

   Laing, A., Newholm, T. & Hogg, G., 2009, In: Journal of Service Management. 20, 2, p. 227-245 19 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review

2. Customer enquiry management and product customization: an empirical multi-case study analysis in the Italian capital goods sector

   Zorzini, M., Hendry, L., Stevenson, M. & Pozzetti, A., 2008, In: International Journal of Operations and Production Management. 28, 12, p. 1186-1218 33 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review