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Results for Customer service management

Publications & Outputs

  1. Contradictory spaces: Negotiating virtual spaces of consumption

    Laing, A., Newholm, T. & Hogg, G., 2009, In: Journal of Service Management. 20, 2, p. 227-245 19 p.

    Research output: Contribution to journalJournal articlepeer-review

  2. Customer enquiry management and product customization: an empirical multi-case study analysis in the Italian capital goods sector

    Zorzini, M., Hendry, L., Stevenson, M. & Pozzetti, A., 2008, In: International Journal of Operations and Production Management. 28, 12, p. 1186-1218 33 p.

    Research output: Contribution to journalJournal articlepeer-review