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An Engagement Framework for Understanding the Communication Needs of Different Health Groups

Research output: Contribution to conference - Without ISBN/ISSN Conference paperpeer-review

Publication date04/2013
Number of pages4
<mark>Original language</mark>English
EventACM SIGCHI Conference on Human Factors in Computing Systems - Paris, France
Duration: 27/04/20132/05/2013


ConferenceACM SIGCHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI 2013


Qualitative investigations were conducted with three discrete health groups, involving asthma sufferers,smokers considering quitting, and personal carers of people with multiple sclerosis (MS). The participants searched for and commented on the different kinds of health information that was available online, including discussions and postings about shared patient experiences. Different patient groups clearly showed different communication needs in terms of their online search behavior and this reflected (i) the information available on and offline, (ii) the success of previous patient-clinician communications and also (iii) the complex coping strategies of the patients and carers themselves. We captured these needs in a new engagement framework that can be used to guide the design of new online systems and to support developments in patient-clinician communication.