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Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

Published

Standard

Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer. / Laing, A.; Hogg, G.; Newholm, T. et al.
The Consumer in Public Services: Choice, Values and Difference . ed. / Richard Simmons; Martin Powell; Ian Greener. Bristol: Policy Press, 2009. p. 77-98.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

Harvard

Laing, A, Hogg, G, Newholm, T & Keeling, D 2009, Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer. in R Simmons, M Powell & I Greener (eds), The Consumer in Public Services: Choice, Values and Difference . Policy Press, Bristol, pp. 77-98.

APA

Laing, A., Hogg, G., Newholm, T., & Keeling, D. (2009). Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer. In R. Simmons, M. Powell, & I. Greener (Eds.), The Consumer in Public Services: Choice, Values and Difference (pp. 77-98). Policy Press.

Vancouver

Laing A, Hogg G, Newholm T, Keeling D. Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer. In Simmons R, Powell M, Greener I, editors, The Consumer in Public Services: Choice, Values and Difference . Bristol: Policy Press. 2009. p. 77-98

Author

Laing, A. ; Hogg, G. ; Newholm, T. et al. / Differentiating consumers in professional services : Information empowerment and the emergence of the fragmented consumer. The Consumer in Public Services: Choice, Values and Difference . editor / Richard Simmons ; Martin Powell ; Ian Greener. Bristol : Policy Press, 2009. pp. 77-98

Bibtex

@inbook{44f03740c2dd4676b837f10a98f711e8,
title = "Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer",
author = "A. Laing and G. Hogg and T. Newholm and D. Keeling",
year = "2009",
language = "English",
isbn = "9781847421807",
pages = "77--98",
editor = "Richard Simmons and Martin Powell and Ian Greener",
booktitle = "The Consumer in Public Services",
publisher = "Policy Press",
address = "United Kingdom",

}

RIS

TY - CHAP

T1 - Differentiating consumers in professional services

T2 - Information empowerment and the emergence of the fragmented consumer

AU - Laing, A.

AU - Hogg, G.

AU - Newholm, T.

AU - Keeling, D.

PY - 2009

Y1 - 2009

M3 - Chapter

SN - 9781847421807

SN - 9781847421814

SP - 77

EP - 98

BT - The Consumer in Public Services

A2 - Simmons, Richard

A2 - Powell, Martin

A2 - Greener, Ian

PB - Policy Press

CY - Bristol

ER -