How Can I Help You? Call Centres, Classification Work and Coordination

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Research output: Contribution to Journal/Magazine › Journal article › peer-review

Published

<mark>Journal publication date</mark>	2007
<mark>Journal</mark>	Computer Supported Cooperative Work
Issue number	3
Volume	16
Number of pages	34
Pages (from-to)	231-264
Publication Status	Published
<mark>Original language</mark>	English

Research