How Can I Help You? Call Centres, Classification Work and Coordination

Associated organisational unit

Security Lancaster

Keywords

cs_eprint_id, 1822 cs_uid, 405

View graph of relations

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Published

Standard

How Can I Help You? Call Centres, Classification Work and Coordination. / Martin, D.; O'Neill, J.; Randall, D. et al.
In: Computer Supported Cooperative Work, Vol. 16, No. 3, 2007, p. 231-264.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Author

Martin, D. ; O'Neill, J. ; Randall, D. et al. / How Can I Help You? Call Centres, Classification Work and Coordination. In: Computer Supported Cooperative Work. 2007 ; Vol. 16, No. 3. pp. 231-264.

Bibtex

@article{7c7ca999c2b142e4b0ea912e009a7191,

title = "How Can I Help You? Call Centres, Classification Work and Coordination",

keywords = "cs_eprint_id, 1822 cs_uid, 405",

author = "D. Martin and J. O'Neill and D. Randall and M. Rouncefield",

year = "2007",

language = "English",

volume = "16",

pages = "231--264",

journal = "Computer Supported Cooperative Work",

issn = "0925-9724",

publisher = "Kluwer Academic Publishers",

number = "3",

}

RIS

TY - JOUR

T1 - How Can I Help You? Call Centres, Classification Work and Coordination

AU - Martin, D.

AU - O'Neill, J.

AU - Randall, D.

AU - Rouncefield, M.

PY - 2007

Y1 - 2007

KW - cs_eprint_id

KW - 1822 cs_uid

KW - 405

M3 - Journal article

VL - 16

SP - 231

EP - 264

JO - Computer Supported Cooperative Work

JF - Computer Supported Cooperative Work

SN - 0925-9724

IS - 3

ER -

Research

Associated organisational unit

Keywords