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How Can I Help You? Call Centres, Classification Work and Coordination

Research output: Contribution to journalJournal articlepeer-review

Published

Standard

How Can I Help You? Call Centres, Classification Work and Coordination. / Martin, D.; O'Neill, J.; Randall, D.; Rouncefield, M.

In: Computer Supported Cooperative Work, Vol. 16, No. 3, 2007, p. 231-264.

Research output: Contribution to journalJournal articlepeer-review

Harvard

Martin, D, O'Neill, J, Randall, D & Rouncefield, M 2007, 'How Can I Help You? Call Centres, Classification Work and Coordination', Computer Supported Cooperative Work, vol. 16, no. 3, pp. 231-264.

APA

Martin, D., O'Neill, J., Randall, D., & Rouncefield, M. (2007). How Can I Help You? Call Centres, Classification Work and Coordination. Computer Supported Cooperative Work, 16(3), 231-264.

Vancouver

Martin D, O'Neill J, Randall D, Rouncefield M. How Can I Help You? Call Centres, Classification Work and Coordination. Computer Supported Cooperative Work. 2007;16(3):231-264.

Author

Martin, D. ; O'Neill, J. ; Randall, D. ; Rouncefield, M. / How Can I Help You? Call Centres, Classification Work and Coordination. In: Computer Supported Cooperative Work. 2007 ; Vol. 16, No. 3. pp. 231-264.

Bibtex

@article{7c7ca999c2b142e4b0ea912e009a7191,
title = "How Can I Help You? Call Centres, Classification Work and Coordination",
keywords = "cs_eprint_id, 1822 cs_uid, 405",
author = "D. Martin and J. O'Neill and D. Randall and M. Rouncefield",
year = "2007",
language = "English",
volume = "16",
pages = "231--264",
journal = "Computer Supported Cooperative Work",
issn = "0925-9724",
publisher = "Kluwer Academic Publishers",
number = "3",

}

RIS

TY - JOUR

T1 - How Can I Help You? Call Centres, Classification Work and Coordination

AU - Martin, D.

AU - O'Neill, J.

AU - Randall, D.

AU - Rouncefield, M.

PY - 2007

Y1 - 2007

KW - cs_eprint_id

KW - 1822 cs_uid

KW - 405

M3 - Journal article

VL - 16

SP - 231

EP - 264

JO - Computer Supported Cooperative Work

JF - Computer Supported Cooperative Work

SN - 0925-9724

IS - 3

ER -