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Improving police control rooms using simulation

Research output: Contribution to Journal/MagazineJournal articlepeer-review

<mark>Journal publication date</mark>2008
<mark>Journal</mark>Journal of the Operational Research Society
Issue number2
Number of pages11
Pages (from-to)171-181
Publication StatusPublished
<mark>Original language</mark>English


Police command and control centres are the main point of contact for the public who require help. Like other areas of UK public services, police forces are set targets for their performance. Some of these targets relate to the speed at which they respond to calls for assistance from the public. In this paper we share our experience in improving the performance of command and control centres of a UK Police Force; a project which started as a classical simulation exercise and ended up with a significant reorganization in a UK Police Force.