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Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Improving police control rooms using simulation
AU - Gunal, M
AU - Onggo, B S S
AU - Pidd, M
PY - 2008
Y1 - 2008
N2 - Police command and control centres are the main point of contact for the public who require help. Like other areas of UK public services, police forces are set targets for their performance. Some of these targets relate to the speed at which they respond to calls for assistance from the public. In this paper we share our experience in improving the performance of command and control centres of a UK Police Force; a project which started as a classical simulation exercise and ended up with a significant reorganization in a UK Police Force.
AB - Police command and control centres are the main point of contact for the public who require help. Like other areas of UK public services, police forces are set targets for their performance. Some of these targets relate to the speed at which they respond to calls for assistance from the public. In this paper we share our experience in improving the performance of command and control centres of a UK Police Force; a project which started as a classical simulation exercise and ended up with a significant reorganization in a UK Police Force.
U2 - 10.1057/palgrave.jors.2602517
DO - 10.1057/palgrave.jors.2602517
M3 - Journal article
VL - 59
SP - 171
EP - 181
JO - Journal of the Operational Research Society
JF - Journal of the Operational Research Society
SN - 1476-9360
IS - 2
ER -