Parents and guardians were supporting their children’s learning prior to Covid-19, but evidence has indicated that many were not prepared for what happened and what was required of them during the Covid-19 period. Uses of digital technologies to ensure continuity of learning was frequently and rapidly used and developed, and pertinent literature often indicated the challenges that parents and guardians found in supporting their children through uses of these media. In moving from the previous practices to those needed in the Covid-19 pandemic time, this paper asks why parents and guardians were not prepared: what features were missing, and how might parents and guardians be better supported during periods of future crisis?