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Making smart recommendations for perishable and stockout products

Research output: Contribution to conference - Without ISBN/ISSN Conference paperpeer-review

Publication date18/09/2022
Number of pages16
<mark>Original language</mark>English
EventACM RecSys2022 MORS workshop - Seattle
Duration: 19/09/202223/09/2022


ConferenceACM RecSys2022 MORS workshop


Food waste and stockouts are widely recognized as an important global challenge. While inventory management aims to address
these challenges, the tools available to inventory managers are often limited and the usefulness of their decisions is dependent on
demand realizations, which are not within their control. Recommender systems (RS) can influence and direct customer demand, e.g., by sending personalized emails with promotions for different items. We propose a novel approach that combines the opportunities provided by RS with inventory management considerations. Under the assumption that there is a known set of customers to receive a promotion consisting of 𝑘 items, we use mixed-integer programming (MIP) to allocate recommended items across customers taking both individual preferences and the current state of inventory with uncertainties into account. Our approach can solve problems with both stochastic supply (inventory and perishability) and demand. We propose heuristics to improve scalability and compare their performance with the optimal solution using data from an online grocery retailer. The goal is to target the right set of customers who are likely to purchase an item, while simultaneously considering which items are prone to expire or be out-of-stock soon. We show that creating recommendation lists exclusively considering user preferences can be counterproductive to users due to possible
excessive stockouts. Similarly, focusing only on the retailer can be counterproductive to retailer sales due to the number of expired
products that can be considered lost income. We thus avoid the loss of customer goodwill due to stockouts and reduce waste by selling inventory before it expires.