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Trustworthy by design

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

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Trustworthy by design. / Knowles, Bran; Harding, Michael; Blair, Lynne et al.
CSCW '14 Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing. New York: ACM, 2014. p. 1060-1071.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Harvard

Knowles, B, Harding, M, Blair, L, Davies, N, Hannon, J, Rouncefield, M & Walden, J 2014, Trustworthy by design. in CSCW '14 Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing. ACM, New York, pp. 1060-1071. https://doi.org/10.1145/2531602.2531699

APA

Knowles, B., Harding, M., Blair, L., Davies, N., Hannon, J., Rouncefield, M., & Walden, J. (2014). Trustworthy by design. In CSCW '14 Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing (pp. 1060-1071). ACM. https://doi.org/10.1145/2531602.2531699

Vancouver

Knowles B, Harding M, Blair L, Davies N, Hannon J, Rouncefield M et al. Trustworthy by design. In CSCW '14 Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing. New York: ACM. 2014. p. 1060-1071 doi: 10.1145/2531602.2531699

Author

Knowles, Bran ; Harding, Michael ; Blair, Lynne et al. / Trustworthy by design. CSCW '14 Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing. New York : ACM, 2014. pp. 1060-1071

Bibtex

@inproceedings{3d386a41a09f43e1ae31a85bda206955,
title = "Trustworthy by design",
abstract = "Driven by changes in working practices and technology trends, organizations are increasingly reliant on mobile workers and the data they capture. However, while significant work has been carried out on increasing the usability of mobile devices and applications, little attention has been paid to the quality of data captured by mobile workers. If this data is inaccurate or untrustworthy, serious consequences can ensue. In this paper we study a system targeted at mobile workers in the highways sector that is deliberately designed to increase the accuracy and trustworthiness of the data collected. The resulting Inspections application has been very positively received by workers and we present lessons that we believe can be applied to other applications of this type.",
keywords = "data collection, ethnography, highways maintenance, mobile computing, mobile work, trust",
author = "Bran Knowles and Michael Harding and Lynne Blair and Nigel Davies and James Hannon and Mark Rouncefield and John Walden",
note = "Honorable Mention",
year = "2014",
doi = "10.1145/2531602.2531699",
language = "English",
pages = "1060--1071",
booktitle = "CSCW '14 Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing",
publisher = "ACM",

}

RIS

TY - GEN

T1 - Trustworthy by design

AU - Knowles, Bran

AU - Harding, Michael

AU - Blair, Lynne

AU - Davies, Nigel

AU - Hannon, James

AU - Rouncefield, Mark

AU - Walden, John

N1 - Honorable Mention

PY - 2014

Y1 - 2014

N2 - Driven by changes in working practices and technology trends, organizations are increasingly reliant on mobile workers and the data they capture. However, while significant work has been carried out on increasing the usability of mobile devices and applications, little attention has been paid to the quality of data captured by mobile workers. If this data is inaccurate or untrustworthy, serious consequences can ensue. In this paper we study a system targeted at mobile workers in the highways sector that is deliberately designed to increase the accuracy and trustworthiness of the data collected. The resulting Inspections application has been very positively received by workers and we present lessons that we believe can be applied to other applications of this type.

AB - Driven by changes in working practices and technology trends, organizations are increasingly reliant on mobile workers and the data they capture. However, while significant work has been carried out on increasing the usability of mobile devices and applications, little attention has been paid to the quality of data captured by mobile workers. If this data is inaccurate or untrustworthy, serious consequences can ensue. In this paper we study a system targeted at mobile workers in the highways sector that is deliberately designed to increase the accuracy and trustworthiness of the data collected. The resulting Inspections application has been very positively received by workers and we present lessons that we believe can be applied to other applications of this type.

KW - data collection

KW - ethnography

KW - highways maintenance

KW - mobile computing

KW - mobile work

KW - trust

U2 - 10.1145/2531602.2531699

DO - 10.1145/2531602.2531699

M3 - Conference contribution/Paper

SP - 1060

EP - 1071

BT - CSCW '14 Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing

PB - ACM

CY - New York

ER -