Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review
}
TY - GEN
T1 - Trustworthy by design
AU - Knowles, Bran
AU - Harding, Michael
AU - Blair, Lynne
AU - Davies, Nigel
AU - Hannon, James
AU - Rouncefield, Mark
AU - Walden, John
N1 - Honorable Mention
PY - 2014
Y1 - 2014
N2 - Driven by changes in working practices and technology trends, organizations are increasingly reliant on mobile workers and the data they capture. However, while significant work has been carried out on increasing the usability of mobile devices and applications, little attention has been paid to the quality of data captured by mobile workers. If this data is inaccurate or untrustworthy, serious consequences can ensue. In this paper we study a system targeted at mobile workers in the highways sector that is deliberately designed to increase the accuracy and trustworthiness of the data collected. The resulting Inspections application has been very positively received by workers and we present lessons that we believe can be applied to other applications of this type.
AB - Driven by changes in working practices and technology trends, organizations are increasingly reliant on mobile workers and the data they capture. However, while significant work has been carried out on increasing the usability of mobile devices and applications, little attention has been paid to the quality of data captured by mobile workers. If this data is inaccurate or untrustworthy, serious consequences can ensue. In this paper we study a system targeted at mobile workers in the highways sector that is deliberately designed to increase the accuracy and trustworthiness of the data collected. The resulting Inspections application has been very positively received by workers and we present lessons that we believe can be applied to other applications of this type.
KW - data collection
KW - ethnography
KW - highways maintenance
KW - mobile computing
KW - mobile work
KW - trust
U2 - 10.1145/2531602.2531699
DO - 10.1145/2531602.2531699
M3 - Conference contribution/Paper
SP - 1060
EP - 1071
BT - CSCW '14 Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
PB - ACM
CY - New York
ER -