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Making AI Infused Products and Services more Legible

Research output: Contribution to Journal/MagazineJournal articlepeer-review

E-pub ahead of print
<mark>Journal publication date</mark>20/10/2022
<mark>Journal</mark>Leonardo
Pages (from-to)13
Publication StatusE-pub ahead of print
Early online date20/10/22
<mark>Original language</mark>English

Abstract

The increasing availability of large data sets has initiated a resurgence in Artificial Intelligence (AI) research. Today AI is integrated into a wide variety of so-called smart products to personalize user experiences. Smart Technologies are typically designed for ease of use, with their complex underlying procedures (intentionally) obfuscated, while explaining particular outcomes is hampered by their inherent ambiguity. This lack of legibility leads to misconceptions about how AI works. Through design research, the authors address the challenge of AI legibility by designing AI iconography as an accessible way to communicate and better understand the role AI and data increasingly play in our everyday interactions.