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  1. Published

    Customer Experience Driven Business Model Innovation

    Keiningham, T. L., Aksoy, L., Bruce, H., Cadet, F., Clennell, N., Hodgkinson, I. R. & Kearney, T., 1/08/2020, In: Journal of Business Research. 116, p. 431-440 10 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  2. Published

    Customer enquiry management; part of a hierarchical system to control lead times in make-to-order companies

    Hendry, L. & Kingsman, B. G., 1993, In: Journal of the Operational Research Society. 44, 1, p. 61-70 10 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  3. Published

    Customer enquiry management in global supply chains: a comparative multi-case study analysis

    Zorzini, M., Stevenson, M. & Hendry, L., 04/2012, In: European Management Journal. 30, 2, p. 121-140 20 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  4. Published

    Customer Enquiry Management in a Global Competitive Context: A Comparative Multi-Case Study Analysis

    Zorzini, M., Stevenson, M. & Hendry, L., 2008, Lancaster University: The Department of Management Science, (Management Science Working Paper Series).

    Research output: Working paper

  5. Published

    Customer enquiry management in a global competitive context: a comparative multi-case analysis

    Zorzini, M., Stevenson, M. & Hendry, L., 2008, 15th International Working Seminar on Production Economics (Austria) - 2008. N/A: unknown

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

  6. Published

    Customer enquiry management and product customization: an empirical multi-case study analysis in the Italian capital goods sector

    Zorzini, M., Hendry, L., Stevenson, M. & Pozzetti, A., 2008, In: International Journal of Operations and Production Management. 28, 12, p. 1186-1218 33 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  7. Published

    Customer enquiry management and product customization: An empirical multi-case study analysis in the European capital goods sector

    Zorzini, M., Hendry, L. & Stevenson, M., 2007, 14th European Operations Management Association (EurOMA) Conference (Ankara) - 2007. N/A: unknown

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

  8. Published

    Customer empowerment in the digital age

    Acar, O. A. & Puntoni, S., 1/03/2016, In: Journal of Advertising Research. 56, 1, p. 4-8 5 p.

    Research output: Contribution to Journal/Magazine › Comment/debate › peer-review

  9. Published

    Customer Education-Loyalty Link: Trust as a Moderator

    Daryanto, A. & Rashid, K., 9/06/2012. 0 p.

    Research output: Contribution to conference - Without ISBN/ISSN › Conference paper › peer-review

  10. Published

    Customer decision making in fashion retailing: a segmentation analysis

    Birtwistle, G., Freathy, P. & Clarke, I. M., 1999, In: International Journal of Retail and Distribution Management. 26, 4, p. 147-154 8 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

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